Move line to new pole

DTE just installed new polices in the backyard. Landscaping for new house is going in within 2 weeks. Need you to transfer lines to new Poles asap. Poles are between [EDIT personal information]

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XfinityDena

Official Employee

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4.6K Messages

7 days ago

Congrats on the new house @user_z7z95o I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_z7z95o

Visitor

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4 Messages

No. We need to know when you will be out to move your equipment off the old pole

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3 hours ago

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user_z7z95o

Visitor

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4 Messages

3 hours ago

So, when will you be out to move your equipment?

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XfinityKei

Official Employee

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2.7K Messages

@user_z7z95o Our team is here to help. In order to provide you with the information you're requesting please meet us in a direct message so we can pull up your account to assist.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 hours ago

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user_z7z95o

Visitor

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4 Messages

[Edited: "Personal Information"]

How To: Direct Messaging within the Forum

(edited)

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3 hours ago

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Customer Service

user_z7z95o

Move line to new pole

XfinityDena

user_z7z95o

user_z7z95o

XfinityKei

user_z7z95o

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