1 Message
Move Guy Wire on Property
I no longer have service with Xfinity, however, they installed a guy wire in the middle of my driveway. I need to park a large vehicle in my driveway and need this guy wire moved. I am unable to reach anyone who can get me in contact with engineering to get this moved. Your customer service service does not connect me to anyone and just wants to sell me services. Please help.
XfinityEricB
Official Employee
•
3.7K Messages
2 years ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0