Move digital movie purchases from old account & combine with new account.

Hello,

I reactivated new service (at the same address), but in doing so, I've lost all the movies that I purchased on the old account after purchasing movies on my new account.

Can you please combine the digital movies from my old account and add them to my current account? It has been less than 60 days.

I appreciate any feedback you may have.

Thank you.

Responses

Oldest First

Selected Oldest First

XfinityGabriel

Official Employee

•

3.6K Messages

2 hours ago

user_kden5b,

Hi! Thanks for reaching out, and welcome back! I can certainly understand the concern with no longer seeing movies you previously purchased after reactivating service at the same address. Let’s take a closer look at the account and see what options are available for getting those previous purchases associated with your current service. One option would be to link the accounts like in this link here. Please let me know if this helps.

1

0

U

user_kden5b

Visitor

•

3 Messages

@XfinityGabriel Hello,

I followed the steps, but it already states that the accounts are linked.

But my Xfinity Stream app ONLY shows movies from my current account. The movies from the old account are missing.

I need to have all my movies combined (from my old and new account) on Xfinity Stream.

I've searched this topic and it appears that others who've had this issue needed a digital care agent or to send a DM to get this resolved.

What would be the best course of action for this type of issue?

(edited)

Like

Reply

48 minutes ago

0

Customer Service

user_kden5b

Move digital movie purchases from old account & combine with new account.

XfinityGabriel

user_kden5b

New to the Community?