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user_c1d0f4
1st Topic

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Saturday, February 11th, 2023 12:59 AM

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Move Cables to new utility pole

We are building a new house and do not have service with comcast yet. The utility poles on our property are being moved but the electric company said the old poles will remain until the cable company moves their cables. I had previously put in a ticket but no one has gotten back with me. How do I get someone to come out and move the cable to the new utility pole?

Question

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Updated 

2 years ago

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XfinityRay

Official Employee

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2.8K Messages

2 years ago

Hi there, @user_c1d0f4. Congratulations on your new house! I know building it is quite a process! We are the right team to assist you with the lines getting moved. We can check on the already opened ticket and move forward from there. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

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Lansing_user

Visitor

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1 Message

@XfinityRay​  I have been trying to have this same issue resolved at my house, about the time this original message was posted. The agent said he understood, but sent a technician to my house, who told me that he was not allowed to do that work, that it would have to be a contractor or engineer. What else can I do?

2 years ago

0

CCKimberly1

Official Employee

 • 

842 Messages

I understand where some confusion may come in here, @Lansing_user. We can remove and even relocate Comcast cable lines from a pole, however any other cables that are not Comcast specific, we cannot move or even remove from a pole, not can we remove the pole itself. 

I will be more than happy to place a specific ticket if you would like to do this though. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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