Visitor

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1 Message

09/17/2026 7:00 PM

Move cable wire for well pump replacement

Xfinity overhead service drop is directly above our well house. It prevents the well contractor from obtaining the required vertical access to pull and replace our well pump. We need the overhead Xfinity drop temporarily disconnected/moved and then reconnected after the well work. Please have the local line/drop team contact us to coordinate.”

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Official Employee

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3.2K Messages

4 hours ago

 

user_qqwb62 Welcome to our community forum! Thank you for reaching out so we can move the overhead cable for your well pump replacement. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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