1 Message
Move appointment
I had an appointment
Some how they disconnected my services....
They canceled my services
They are trying to make me sign up a new acct
With new fees
This is ridiculous
I did not want anything canceled!!!
I want my internet
My security and mobile the exact same
I refuse to pay higher prices
Your Appointment Information
Order Number[Edited: Personal information]
Your Appointment: Tuesday, July 30, 8:00 am - 10:00 am
I AM BEYOND FRUSTRATED!!!!!!! I have been on the phone for two hours I am trying to get my service moved internet... I NEED A MANAGER.
Xfinity Acct#[Edited: Personal information]
11:22 PM
[Edited: Guideline Violation "All Caps"]
XfinityJoe
Official Employee
•
805 Messages
10 months ago
Good morning, @user_fth6a9 I apologize for the poor experience our team would be happy to look into things with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0