move and activation of service.

I recently moved to a new state. I clicked the move my service and after completing the online form I was prompted to call customer service. It was then I was told that equipment is not transferable to a new state. So, Before I moved I had to return my equipment only 5 miles but still a last minute hassle. I move to my new state where I was informed my modem would be there on the day of settlement as it would be delivered to the front porch by a technician when service was activated. Needless to say that did not happen. Days later I received a modem via Fed Ex. I attempted to activate via the app as it was my only offered option. I had to buy data for my phone to stay on the app for over an hour. I was told that prior to them shipping the modem that the unit had not been applied to my account to activate and they were unable to do so online. I was told to go to an xfinity store and exchange my modem. It was already later in the day now after 4 pm so I grabbed the modem put xfinity into my phone and was offered two stores. I selected the store that had the shortest time distance since it was rush hour. I drive the 21 miles to the store. I enter and am the only customer. The csr asks how they can help. I explain that I was shipped a modem that was not entered onto my account and would not activate and that I was sent to get another modem. He asked my address. He looked up my account and said I can’t help you as your address is in a neighboring county. It turns out my ne whose is right on the border. I said but you were the closest store? He said sorry can’t help you. I left and drove the 21 miles back towards my home. I passed the house got on the highway to the store “in my county”. The store was 23 miles from my house. I was greeted by the csr and explained to them what happened. He apologized for my inconvenience and took the modem out of the box, scanned the qr code to my account and said “there you go”. I didn’t need a new modem, They simply needed it added to my account for activation. I looked at them and said: wait, you mean I didn’t need a new modem?” He said: “ No, I’m really sorry this happened to you. You should be good to go but if you have any problem here is the direct line for activation.” What could I do but thank them for being truthful?  Nevermind that the modem took 3 days to arrive, despite what I was told. Nevermind that the modem was sent without being applied to my account. I had to drive 88 miles (@$4.19/gal.) and take 4 hours (I have no  included the time on the app or on the phone) to activate a modem that is described as “easy to move with xfinity. “  I work from home. I was never aware the a store would reject assistance in any manner because I lived on the border of the county when you boast about how it’s easy to move with xfinity. It makes me ask: “Easy for whom?”