Visitor
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1 Message
Move address
I’m currently using your internet service at my home. I’m moving to a new place 6/12, and I wanted to ask if I can bring my modem with me and have it set up at the new address. However, new address isn’t applied. I want to talk with person. Do I need to cancel the service?
XfinityNatalie
Official Employee
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110 Messages
4 days ago
Hi there, user_gmn9ns. Congratulations on your new move! Thanks for taking a moment out of your weekend to contact our XFINITY Community Forum. Not to worry! You have reached the right place for assistance with your service transfer concerns. We would be more than happy to help you with your service transition to your new place!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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