Visitor
•
3 Messages
Motorola MB7621
I got an email yesterday that says I need to replace my Motorola MB7621. It didn't say when or if Xfinity will stop official support for it, and I can't find it listed anywhere on the EOL devices list or in the list of devices with expiring certificates.
How long will this modem continue to operate on the Xfinity network? I don't mind replacing it, but it is in a rental home 600 miles away from me and I am not planning to visit again until May 2027. The winter renters will be coming in soon and I don't want any disruption to their service.
Any insight?
XfinityEva
Official Employee
•
2.8K Messages
2 hours ago
@user_ac3751 Thank you for taking the time to reach out about this update. This device is end-of-life (EOL) and not included in the
approved customer owned device list at this time. I understand it may not be an option at this time to exchange it, so you may still choose to use it, but Xfinity cannot ensure it will support plan speeds or activate successfully.
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