Visitor
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2 Messages
Moto G Scam horrible service chatting
Transferred 3 times without being told. Originally chatted and I was double charged on my account, $667.00! Was told 1/2 would be refunded (doubt it), they said let me make it better I can save you $67.00 a month and send you a new phone to transfer to Xfinity mobile. Found out it was a cheap moto g soon to be discontinued. Worthless. T-Mobile and Xfinity both offer free iPhones. I told Xfinity to cancel my order and I was told it hadn’t shipped yet and to just wait till I get it. Refuse it and get a refund. Yeah right. I still don’t know if I will be refunded. And I don’t the $67.00 a month saving, I am reporting this whole thing to the Fcpa! I have been a customer for over 20 years. This is how you treat your customers!
XfinityMarshante
Official Employee
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55 Messages
7 days ago
Hello @user_4232ba, Thank you for taking the time out of your day to leave a post. I do apologize for the experience you have encountered. I understand how frustrating it is to be told that something will be done, and it is not happening. I would be frustrated as well. I would love to look further into this issue and make things right. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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