Visitor
•
1 Message
more than one modem
got this email from xfinity. makes no sense. i have only one modem... I try to chat with someone and it's just an ai assistant on a loop. no way i'm calling to be on hold for 2 hours. so what [Edited: "Language"] does this email mean?
"You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience.
Your current modem is no longer receiving the latest security updates. Without the latest features, the security and performance of your modem may be impacted over time. Over time, this may affect your modem's security and performance. Move your Xfinity service from your older modem to your supported modem that's already on your account to help keep your connection secure and reliable.
No equipment purchase is required. Simply switch your supported modem to continue enjoying the latest Xfinity services and future network enhancements.
Act now to help keep your home connected with a secure, reliable internet experience."
EG
Expert
•
123K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityNasser
Official Employee
•
51 Messages
2 hours ago
Hi @user_ded207. Thank you choosing the Xfinitiy Community Forums to address your concern regarding an additional modem. Here at Xfinity, we monitor customer equipment to ensure a seamless experience with your services. There are a few scenarios when newer equipment is recommended.
A few things come to mind:
1. Completing a recent plan change in the Xfinity app, online, or with one of our agents may ship a new modem as a result.
2. I know the wording states multiple devices, but it could be a communication to inform you that it's time to upgrade your Xfinity modem, free of charge, to make sure that you're getting the most out of your services. If so, we can send one out, or you can pick it up in a Xfinity retail store.
Have you recently made any changes to your account whether in Xfinity's self-service online portals or with one of our agents?
2
0