Visitor
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1 Message
More platinum member peacock issues
Hi,
I am a platinum xfinity member. I received an email that I have access to peacock for free b/c of the platinum status. I looked all over, including on the rewards center and do not see anywhere to activate this free subscription. I reached out through the very annoying Xfinity Assistant who told me everything I already knew. Eventually I got to a representative (that was very difficult). The representative told me I have to have a "next generation" plan and, even though I am a platinum member, I cannot get peacock with my current plan. First question - is this true? Second question - where on the website does it say this? The membership perks listed for platinum members doesn't say anything about having to have a "next-gen" plan.


XfinityThomasB
Official Employee
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2.6K Messages
2 hours ago
Hello user_wkvkh2.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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