Visitor
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1 Message
More lies by Xfinity customer service agents
I was just hung up on by a customer service agent, the promised to match a 5 year promotion that Tmobile is runing so I would not disconnect my service. They kept sending me multiple service requests email that only stated a 12 month promotion. When I asked about this, the agent told me not to worry it was good for 5 years. When I questioned it again she blamed it on her system. She also told me maybe I should call back, she then put me on hold and then the call disconnected. IncecI went back to the emailed service request, they all showed they expired even though they said they were good for 72 hours. This is why people are getting away from Xfinity, because the customer service agents will say anything to get you to sign with them.
XfinityNatalie
Official Employee
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717 Messages
3 hours ago
Hello, user_z3p667! Thanks for taking the time to reach out to our XFINITY Community forum. This experience does not reflect the customer service we aim to deliver. We’d love the chance to further investigate this issue to make it right. Let's take a look at this promotion issue for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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