More info regarding restoration of service

Hello, user_x38l28 thank you for taking time out of your day to create a post. Working from home myself, I completely understand where your coming from with needing an ETA on service restoration. With the update that your neighbor had their service restored, it sounds like your area equipment (node) is up and running. 

Reviewing the alerts blog: https://texas.comcast.com/alerts/ we have restored 99% of service. Whenever ETAs for restoration are available they are updated in the status center: https://www.xfinity.com/support/status?linkId=93148137 or Xfinity App which can be accessed via a mobile device when your home network is down. 

I'd like to investigate further, if the reported interruption is cleared, and I no longer see it being reported on your account. The next steps would be to troubleshoot and see if I can remotely get your equipment to read a signal. If unsuccessful we could look at scheduling a technician visit. 

Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address