I wanted to highlight the "fun" I have whenever I try to get help from Xfinity.

I got the email a couple weeks ago stating that I won't need xFi Complete to get high upload speeds soon. I wrote in on Saturday and asked when this would take effect. I was told August 1st. I am used to being liked to when I ask questions of people on chat so I wrote in again today. Specifically asked if I were to cancel xFi Complete and go to my modem, will I keep 1.2Gb down, 200Mb up? I was told YES.

So I called in, which was also a HUGE pain point. I went to the assistant and asked for an agent. I was given a response that no one is available and to call 1-800-XFINITY. I did. I had to ARGUE WITH THE AUTOMATED PHONE SYSTEM because I kept being told that I would get better and faster service if I chatted with an agent online, of which none were available. 5 minutes of arguing with a computer voice and I finally got a real person.

I asked her the same question. If I switch to my MB8611 and cancel xFi complete, will I continue to get my upload speeds, 1.2Gb down, 200Mb up? She told me yes. So I went through the process.

10 minutes later she comes back and tells me there's a problem and I have to wait 24 hours to use my own equipment. But she removed xFi complete and the modem rental charge. Inconvenient but OK no problem.

So now I go and check my account and this is what I see for my speeds.

Download speed: up to 1200 Mbps, Upload speed: up to 100 Mbps

So I was given completely inaccurate information from not one, not two but 3 people in customer service, two over chat and one over the phone.

This is just insulting. Can I live with 100Mb up instead of 200, especially for $20/month less? Yes but that's not the point. Why can't I just be given proper and accurate information? Why are people not properly trained? Why don't they have access to this type of information so that when the questions are asked, they can be answered accurately?

And again... having to argue with a phone system? I even had to suppress texts from [Edit:Language] because when I tell the phone system NO I DO NOT WANT YOU TO TEXT ME AND I DO NOT WANT TO USE YOUR AUTOMATED SERVICES, IT TEXTS ME ANYWAY, YA KNOW, JUST IN CASE I CHANGE MY MIND.