Visitor
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1 Message
More Affordable Plan
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
Visitor
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1 Message
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
EG
Expert
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121.8K Messages
4 hours ago
Moved here.
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XfinityAldrik
Official Employee
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2.8K Messages
4 hours ago
Thank you for reaching out to us on our community forums @user_sfbsjc! I know I too would be looking for better options after seeing my bill is set to increase more than twice its current price overnight. If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account and checking our Plan Builder site here.
Our team would love to review our available options with you too! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
Thank you for your help @EG!
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