Regular Visitor
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10 Messages
Monthly service costs are out of control
Hello, looking to discuss billing with someone. We have new cable/internet providers in the area that are promoting MUCH lower cost solutions.
Regular Visitor
•
10 Messages
Hello, looking to discuss billing with someone. We have new cable/internet providers in the area that are promoting MUCH lower cost solutions.
LeeMac
Regular Visitor
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10 Messages
28 days ago
And trying to get to a human to discuss this is seemingly impossible!
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XfinityJoe
Official Employee
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953 Messages
28 days ago
Good morning @LeeMac, our team would be happy to review your account with you and see if there are any ways to lower your overall monthly costs.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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LeeMac
Regular Visitor
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10 Messages
28 days ago
and we are still waiting....
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LeeMac
Regular Visitor
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10 Messages
28 days ago
Where did BrianH's response go???
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