monthly password resets

I develop and send out a monthly newsletter to about 400 people. I send it out in 10 groups of 40.

Every month after I send out the newsletter I can no longer send or receive emails until I reset my password. This is a real nuisance that I have been putting up with for over six months.

Is there a way to stop this?

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XfinityMarshante

Official Employee

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834 Messages

1 hour ago

Hello @Anon10599, thank you for taking the time to leave a post. Sorry to hear that you are experiencing password reset issues when sending monthly newsletters. It looks like the repetitive sending pattern is triggering our automated security system. When this happens, the system may flag the activity as potentially compromised or spam‑related, which can result in the account being automatically locked.

To help avoid having to reset your password repeatedly, you may want to reach out to our Customer Security Assurance team. They can review the activity on the account and see if there’s anything they can do to prevent this from continuing. Here is a link for our Customer Security Assurance team

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Anon10599

monthly password resets

XfinityMarshante

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