Monthly Outages/Lack of Customer Support

Hi!

I'm posting here because I cannot get a hold of a human being to talk to or an email address. I've had Xfinity for years and rarely had any issues. In August 2025, Xfinity did work in my area in order to enhance network delivery, etc. Ever since then, there has been a disruption of services at least once a month (that can last a few hours). Twice this week alone I have had disruptions in services. What is going on? I've never had issues like this with Xfinity. I just want to talk to a human being and receive quality services that I am paying for. Can someone please help me? Thank you!

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XfinityBenjaminM

Official Employee

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2.6K Messages

7 hours ago

user_09bc7q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to haer of the issues you're having and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_09bc7q

Monthly Outages/Lack of Customer Support

XfinityBenjaminM

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