Visitor
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1 Message
Monthly AutoPay stopped -
Being a customer over 30 years. Autopay for over 15. Now I'm being told I didn't make my payment. Threat of late charge. Can't get in touch with anyone to discuss. Threat of turn off service in August. What can be done? Where did customer service go? It was bad. Then it was good, for a minute. Now it's gone again. People, we, the customer, need access to a person, not AI, to get issues resolved.
Add to that, my DVR is pixilating and I cannot find the place to make an appointment at the local store, or get and return a new one via mail.
Can anyone help with this?
XfinityKei
Official Employee
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1.8K Messages
20 days ago
@user_astq2w Thanks for bringing your concerns to our attention. Our apologies for all of the issues you're having with your service. Our team is here to help!
Autopay is managed through our XFINITY App, you can log in with your username and password. There you can check to confirm if autopay is turned on as well as check the expiration date for your card to it hasn't expired. The app is also a great place to see your bill, balance and set up payment arrangements if needed.
Can you check your card details?
I know pixelating is never a good thing, can you check the connections on the back of your cable box, TV and at the wall outlet to confirm everything is finger tight and secure?
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