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benbraggiv
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Thursday, November 6th, 2025

modum help

I received the new modum that was recommended by Xfinity but am clueless as to hooking it up.  Will you send a technition to do it and is there a charge for that service?

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9 hours ago

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XfinityKassie

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9 hours ago

 

benbraggiv Good morning, and welcome to our Xfinity Forums Team! I'd be happy to help you get your modem set up. If we were to send you a technician, that would be a $100 for the appointment. 
 
Let's start with the model of the new modem you have. Can you please share that with me, along with any steps you have already tried? 
 
https://www.xfinity.com/support/articles/broadband-gateways-userguides 

 

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