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benbraggiv
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Thursday, November 6th, 2025 1:26 PM

modum help

I received the new modum that was recommended by Xfinity but am clueless as to hooking it up.  Will you send a technition to do it and is there a charge for that service?

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8 hours ago

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XfinityKassie

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4 months ago

 

benbraggiv Good morning, and welcome to our Xfinity Forums Team! I'd be happy to help you get your modem set up. If we were to send you a technician, that would be a $100 for the appointment. 
 
Let's start with the model of the new modem you have. Can you please share that with me, along with any steps you have already tried? 
 
https://www.xfinity.com/support/articles/broadband-gateways-userguides 

 

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user_94rlux

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I need help setting up the new modem, who can do that?

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8 hours ago

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XfinityThomasC

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3.2K Messages

Hello, @user_94rlux this handy support article here can walk you through the process. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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