1 Message
Modify address
I am moving into an apartment and when I put in the correct address, Xfinity changes the zip code. I checked with my apartment building and they said the zip code is incorrect. How can I modify the address/zip code? Someone also lives in the apartment currently and uses Xfinity under that address.
Also, how can I communicate with customer service that is not AI? It is very difficult to find actual customer service or an email to contact. AI does not answer my questions and says I need to sign in before helping me even though I am signed in already.
XfinityWilliam
Official Employee
•
1.4K Messages
6 months ago
Thank you for reaching out to us. I understand how frustrating it can be when the zip code doesn't match up, especially during a move. Let's get this sorted out for you.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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