Skip to main content
user_mjrm3h
1st Topic

Visitor

 • 

1 Message

11/12/2026 6:40 PM

Modem

I received notification that my modem is unable to receive updates?   Which location is this modem being used- Florida or Illinois?

Question

 • 

Updated 

25 minutes ago

34

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

123.1K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityGabriel

Official Employee

 • 

3.7K Messages

3 days ago

 

user_mjrm3h, Hi there! Thanks for reaching out and for your patience while waiting for a response. I can understand the concern with receive that notification as a consumer myself. We can help. What is the make and model of your modem? The location would normally be used in the same state that you are in. 

 

4

0

forum icon

New to the Community?

Start Here