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user_mjrm3h
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11/12/2026 6:40 PM

Modem

I received notification that my modem is unable to receive updates?   Which location is this modem being used- Florida or Illinois?

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10 hours ago

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EG

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123.1K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

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3.7K Messages

3 days ago

 

user_mjrm3h, Hi there! Thanks for reaching out and for your patience while waiting for a response. I can understand the concern with receive that notification as a consumer myself. We can help. What is the make and model of your modem? The location would normally be used in the same state that you are in. 

 

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user_g7pey3

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I have the same issue/concern.  I purchased an Arris S34 modem in July 2025 and I just received an email from Xfinity that this modem is no longer receiving important security updates.  I checked Xfinity's website for the current approved modems and the Arris S34 modem is listed as approved.  Do I need to replace this modem?  I'm in Colorado.

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