Hello, @user_14a86y thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand wanting to get a technician out regarding the home network equipment. If you weren't aware there is a helpful self-service option to schedule an appointment. You can log into the Xfinity App, run through the steps and if the issue can't be fixed remotely a visit will be scheduled: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
- Have you attempted to schedule an appointment this way?
XfinityJustinC
Official Employee
•
2.5K Messages
14 hours ago
Hello, @user_14a86y thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand wanting to get a technician out regarding the home network equipment. If you weren't aware there is a helpful self-service option to schedule an appointment. You can log into the Xfinity App, run through the steps and if the issue can't be fixed remotely a visit will be scheduled: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
- Have you attempted to schedule an appointment this way?
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