Hey there, @user_azbfad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want to hear about the devices, and overheating. There are a few options with getting a new device, you can visit an Xfinity store to swap out your modem at no cost to you or we can look into shipping a device to you, there is typically a charge for shipping the equipment from us. Please let us know how you would like to proceed.
XfinityAdrienne
Official Employee
•
1.9K Messages
1 hour ago
Hey there, @user_azbfad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want to hear about the devices, and overheating. There are a few options with getting a new device, you can visit an Xfinity store to swap out your modem at no cost to you or we can look into shipping a device to you, there is typically a charge for shipping the equipment from us. Please let us know how you would like to proceed.
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