Hello, @user_vf7uml thank you for reaching out over Xfinity Forums. That is a great question, and would be dependent on when your latest promotion started. The Xfinity gateway being included as no charge with the internet began at the end of May/beginning of June. Did you start service after that time frame, or if you're an existing customer have you accepted a new promotion since June?
EG
Expert
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115.1K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.9K Messages
10 hours ago
Hello, @user_vf7uml thank you for reaching out over Xfinity Forums. That is a great question, and would be dependent on when your latest promotion started. The Xfinity gateway being included as no charge with the internet began at the end of May/beginning of June. Did you start service after that time frame, or if you're an existing customer have you accepted a new promotion since June?
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