Visitor
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1 Message
Modem
I was delivered a new modem after telling a agent I didn't want it and have no means to return it I'm disabled and in a wheelchair can you help me.
Visitor
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1 Message
I was delivered a new modem after telling a agent I didn't want it and have no means to return it I'm disabled and in a wheelchair can you help me.
XfinityThomasC
Official Employee
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2.8K Messages
3 days ago
Hello, @user_3sfel9 sorry to have read you were sent equipment after refusing. Do you by chance have the Accessibility tag on your account? They likely have a seamless process that would be better for your needs. Accessibility also encompasses dedicated support services for customers with disabilities, such as assistance with closed captioning, audio descriptions, and large-print materials. The goal is to provide an inclusive experience that accommodates various needs, allowing everyone to access and benefit from the services offered.
For more details see:
Reach our specially trained support team between 8 a.m. and 11 p.m. (ET), 7 days a week. Call 855-270-0379 and say "accessibility", send an email, use our accessible chat service, or text “Accessibility” to 266278.
Outside of visiting a retail store or UPS store the other option we have is to call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number. The instructions are outlined here. Please respond back if additonal help is needed.
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