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user_zhzg8r
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Monday, July 21st, 2025 11:50 AM

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It's not turning the internet on.

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9 months ago

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XfinityThomasB

Official Employee

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2.7K Messages

9 months ago

user_zhzg8r Good morning. Could you please try these steps?

Troubleshoot using the Xfinity app

  1. Open the Xfinity app.
  2. Select WiFi and click Troubleshoot.
    • If you can't run the test, update to the latest version.
  3. Schedule a technician if our system finds a problem it can't fix online.
  4. Check the tips for troubleshooting below if you still have issues.

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