Thanks for reaching out to us, we do apologize for any inconvenience if the delayed shipping option didn't work correctly,
do you have a way to go pick up the modem that was already shipped? If not you can always reach out to us once you get to your location and let us know if your modem is still there or has been lost or stolen.
You just need to report to us that it's been lost or stolen and you can pick up a new one for free at the local Xfinity store or you can reach directly out to us on one of our social media platforms and we could ship you out a modem as well
XfinityOrlandoM
Official Employee
•
2.2K Messages
1 hour ago
@Phillycheese
Thanks for reaching out to us, we do apologize for any inconvenience if the delayed shipping option didn't work correctly,
do you have a way to go pick up the modem that was already shipped? If not you can always reach out to us once you get to your location and let us know if your modem is still there or has been lost or stolen.
You just need to report to us that it's been lost or stolen and you can pick up a new one for free at the local Xfinity store or you can reach directly out to us on one of our social media platforms and we could ship you out a modem as well
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