@user_82n8xk Hi there! Thank you so much for reaching out to us for help with replacing the prepaid modem. I would love to help out, unfortunately our prepaid services are managed by a specialized team, and we do not have access to these accounts. However, you are able to contact our awesome prepaid team directly by phone at 1-855-75-PREPAID or 1-855-757-7372
XfinityPaula
Official Employee
•
1.4K Messages
9 months ago
@user_82n8xk Hi there! Thank you so much for reaching out to us for help with replacing the prepaid modem. I would love to help out, unfortunately our prepaid services are managed by a specialized team, and we do not have access to these accounts. However, you are able to contact our awesome prepaid team directly by phone at 1-855-75-PREPAID or 1-855-757-7372
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