U

Friday, January 5th, 2024 10:06 PM

Closed

Modem

I received my Xfinity essential kit in the mail and the power cord does not fit in the modem

Official Employee

 • 

869 Messages

1 year ago

Good afternoon @user_i94ah7. Very sorry to hear that your kit included a power cord that does not fit your modem. The quickest way to get a new power cord would be to visit a local XFINITY store. If you head over to https://www.xfinity.com/local/store-offers and type in your address, it will show you stores nearby. Please let us know if you have any additional questions. 

forum icon

New to the Community?

Start Here