1 Message
Modem was stolen
My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?
1 Message
My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?
Accepted Solution
XfinityOrlandoM
Official Employee
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1.5K Messages
4 months ago
@cknoir93
We do apologize for any inconvenience we can help you get a new modem and remove the stolen one off of your account, to get started go ahead and send me a direct message To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
•
107.7K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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