Visitor
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1 Message
Modem Upgrade
I called xfinity with an internet issue and was informed that I would need to replace my xfi modem. The person I spoke with said they placed the order for me and that I should receive it in a few days. I never received any sort of confirmation and can't reach anyone to confirm that the order was placed. Is there any way to see that the order was actually placed?
XfinityMatthew
Official Employee
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831 Messages
6 hours ago
@user_de44bc We would be happy to check the status of any open order on the account. To do this please send us your full name and service address in a direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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