Visitor
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3 Messages
Modem upgrade
I just received a new upgraded modem because while doing a speed test I was told my current modem was outdated. Will this new modem cost me more to rent per month?
Visitor
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3 Messages
I just received a new upgraded modem because while doing a speed test I was told my current modem was outdated. Will this new modem cost me more to rent per month?
EG
Expert
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113.9K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.7K Messages
2 months ago
@user_8de4v8 The new modem should not cost you more. If you would like to swap out the current modem for a new one you can visit a local service center to swap the modem for free. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/local/store-offers?linkId=79599175&q=32.48128%2C-110.9147648 to locate one near you! Do you know when you would be visiting the service center? I would love to reach out to make sure the swap went well and the new modem is working for you!
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