Visitor
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1 Message
Modem upgrade
Hi
We would like to see what options we have for upgrading our modem/router at this time. It has been several years since we have looked into it so I imagine we could improve our equipment. Could you let me know what options are available for us? Thank you
CCFelicia
Problem Solver
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311 Messages
2 years ago
Hello @user_bd36c9 and thank you for reaching out to the Community to upgrade your modem. Anytime you lease your modem with us, can upgrade online, via a local Xfinity store or through this channel here.
Here is a support article shown below to assist you with upgrading your equipment online:
https://www.xfinity.com/support/articles/upgrade-modem
You can locate a store near you through the link below:
https://www.xfinity.com/local/store-offers?q=32.3616768%2C-110.985216
If you prefer to upgrade with our team
please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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