Modem upgrade ordering process not working

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_r723pe  

Thanks for reaching out to us, depending on your speed plan and the modem you have, you could get an e-mail to let you know it's time to upgrade your modem. I do apologize if the order link isn't working, sometimes you may need to clear caches and cookies on your device or uninstall and reinstall the Xfinity app.

You can also go to the local Xfinity store and pick one up if you don't want to wait on the shipping time. I can also help you with getting the new upgraded modem shipped out all you have to do is send me a direct message including your first and last name and complete address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message