1 Message
Modem struck by lightning
Last night around 6:45 PM 6/14/24 there was a lightning strike near my home. My power remained on, but my modem is dead. No lights on the modem are on. I’ve tried resetting it, I’ve tried unplugging it, I’ve tried different outlets but my modem is not receiving power. Xfinity sent a text saying that power outages were to be resolved by 9:45 PM on 6/14/24. It’s now 1:40pm on 6/15/24 and I’ve received no updates on the outage. I’ve tried to reach out to Xfinity about the issue, but I keep going around in circles. I’ve checked with my next door neighbors who also have Xfinity and they have Internet. I’ve checked the outage map on Xfinity‘s website and there are no reported outages. I cant inquire how to go about receiving a replacement modem or report damages because my account says I may have experienced an outage. Can someone please help me? I keep getting hung up on the phone by a robot and Xfinity assistant is useless.
XfinityKrista
Official Employee
•
1.5K Messages
11 months ago
Hello @user_yxbur7, thank you for taking the time to reach out on social media. I understand your concern with the modem, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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