1 Message
Modem stolen, need replacement
Hi, the modem was marked as delivered but got stolen off our porch before we could set it up. How can we get a replacement modem sent to us? Thank you.
1 Message
Hi, the modem was marked as delivered but got stolen off our porch before we could set it up. How can we get a replacement modem sent to us? Thank you.
CC_Tony
Retired Employee
•
1.4K Messages
1 year ago
@user_lyynmd
Hello and thank you for your post! We can help you get a replacement send out. Please, send a DM to Xfinity Support with your full name and address. Thank you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
0
0