TheHoopside1's profile

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1 Message

Thu, Nov 5, 2020 3:00 PM

Modem shows returned to sender

Requested a modem a month ago, it arrived to the building that I live in, but an apartment number was not included so UPS returned it.  I am needing another one as soon as possible but cannot reach anyone or find any topic with a path to resolution on the issue/a way to request another one.


Official Employee


6.7K Messages

7 m ago

Hello TheHoopside1. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and modem order, and with getting a replacement ordered. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

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