Modem return

I need to print a label for home pickup of my Xfinity modem. I can not take it to a store. When I try to print the label there is no equipment to select. Please tell me how I can get my label.

Responses

Accepted Solution

U

user_gzswwn

2 Messages

3 months ago

I cancelled the service

I received a cancellation email and in that email is a link to return the equipment. I click on that link and log in and go the return page where there is no equipment to select. If I hit cancel I am taken to my account page where it shows the modem and account options.

(edited)

1

0

XfinityEmilyB

Official Employee

•

2K Messages

@user_gzswwn I appreciate you giving that a try! Let's review the account together and find a way to get the proper return label.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

XfinityEmilyB

Official Employee

•

2K Messages

3 months ago

@user_gzswwn Welcome to our community forum! Thank you for reaching out so we can help you return your modem using the UPS pickup option. Let's figure out why you're not seeing any equipment listed in the Xfinity Equipment Return page. Do you currently have active service with us? Can you confirm that you are signed into the correct account and not a previous account you had in the past?

You can learn more about the different ways to return equipment here.

0

Customer Service

user_gzswwn

Modem return

user_gzswwn

XfinityEmilyB

XfinityEmilyB

New to the Community?