1 Message
Modem restart timer?!
In what world does it take TEN MINUTES for a modem to restart? The automated phone agent (which refused to connect me to a person!!!) HUNG UP ON ME even though I’d already done the ridiculous ten minute wait though the chat.
XfinityMarcus
Official Employee
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988 Messages
23 days ago
user_i5hesp thank you for using the Community Forums page to contact us regarding your modem. Apologies for the call dropping with the representative over the phone. I would be more than happy to pick up where they left off and assist you on my end. What did you need assistance with today?
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