modem replacement

It’s legitimate. I got it on all six of my Comcast email addresses.

I don’t think it means you have to get another modem right away. I think they’re just letting you know that your older modem is not supporting any new updates.

If you upgrade your Internet plan to a faster, speed tier, you might need a different modem as well.

But more than likely, it’s just a way for them to promote and advertise. If they scare their customers into calling they can sell them on something else, right?

Concerns moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon @user_nka6sl,

Thank you for reaching out to us here on Xfinity Forums about the modem email you received. I can defiantly understand the worry because scam emails happen all the time. Here at Xfinity we do send out emails if a modem upgrade is needed. To be able to make sure that it was us, and that you do need a modem upgrade. We will need to move this conversation over to a Direct Message.

Please send us a Direct Message with your full name and address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514