1 Message
Modem pick up at Xfinity store
Hello,
I am moving soon, and have started a new Internet plan with Xfinity. I’m also renting a modem (getting started kit?), which is currently set to be delivered to my new address.
Is it possible to cancel this shipment and pick the modem/kit up at an Xfinity store instead? This would be much more convenient due to moving logistics.
If yes, can I pick the equipment up at an Xfinity store anytime that it’s open? My local one is open on Sundays, and I want to make sure I can come in then without making any appointment.
Thank you!
XfinityGabby
Official Employee
•
1.5K Messages
11 months ago
Hello, @user_mbwcg0. Thank you for taking the time to reach our team on Forums. We can certainly look into your request. If the equipment has shipped, we wouldn't be able to cancel that order. However, you pick up the Gateway at an Xfinity Store near you. You can set an appointment for a faster checkout process or do a walk-in. We can look at the order and take it from there. Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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