J_Rawley's profile

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1 Message

Sun, Oct 25, 2020 9:00 PM

Modem Order Issues

Hi. I upgrade to Xfi Complete a few days ago. I asked the Xfinity Assistent for an update on my order of the Xfi Complete modem. The assasitent told me it would send an email. No email has come. I've asked the assistent on multiple times now, and still nothing. I just want to make sure it is actually coming. Thank You.



Official Employee


2.3K Messages

6 m ago

Hello @J_Rawley, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and for your interest in adding xFi Complete. I am sorry to hear you never received the change of service email but we would love to help. Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
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