Hey there! Welcome to Xfinity @user_blro60! The fastest way to get started with your modem would be to pick one up in store. You can find your nearest store and set up an appointment for a faster checkout over at https://www.xfinity.com/local/store-offers. We can also order one for you and this takes about 3-5 days.
For help ordering here just send us a direct message with your full name and address.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
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116.1K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.3K Messages
4 hours ago
Hey there! Welcome to Xfinity @user_blro60! The fastest way to get started with your modem would be to pick one up in store. You can find your nearest store and set up an appointment for a faster checkout over at https://www.xfinity.com/local/store-offers. We can also order one for you and this takes about 3-5 days.
For help ordering here just send us a direct message with your full name and address.
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0