Modem not shipped

Hi there @user_pbu255 Thank you so much for reaching out on our Xfinity Community Forum about your modem shipment.  I'll be happy to assist.  I may need to take a further look at your account.  Please follow the steps listed below

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message