Visitor
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1 Message
Modem not connecting
My modem has not been connecting to the internet since yesterday afternoon. Sometimes flashing green and sometimes flashing orange. I've checked the outage map and can't see any reports. I reported the outage last night, but the connection issues have yet to be resolved.
I've made sure the Coaxial cable is connected properly, disconnected the modem from power multiple times, but have not had success with the connection yet.
How should I proceed from here?
Thank you


XfinityThomasD
Official Employee
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1.7K Messages
2 hours ago
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