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user_y4y9lw
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Monday, November 11th, 2024 2:12 AM

Modem not Activating

I have been trying for 3 hours to get my new modem activated to start my new service with Xfinity but it will not connect. I have followed all steps on the mobile app all the way to the part where the light is blinking white and the phone says to connect. It takes 10 min to try and then tells me there’s a problem connecting. I saw that I should call the comcast number on one of these forums and say I want a new modem provisioned for service. But I can’t find one and I have had zero luck talking to any actual person/human at Xfinity. 

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2 months ago

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XfinityAmandaB

Official Employee

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1.7K Messages

2 months ago

 

user_y4y9lw Thank you so much for making a post for help with activating your new modem. We would be more than happy to help try and get this set up for you since you are not able to get through over the phone. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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