Modem no longer has power

user_4gej2w Good morning, and welcome to Xfinity Forums! I'm sorry to hear about your modem not getting power. I'm happy to help you get a replacement. You have a couple different options. You can either take your modem into the closest Xfinity Service Center, and swap out your modem for a new one. We can also ship a new one to you, but that will take a few days for shipping. Please let us know if you would prefer to have one shipped to you, so I can assist you with getting an order placed. I have included a link to find the closest store and hours for your convenience. 

 

https://www.xfinity.com/support/store-selector/